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Stop marketing calls from Virgin Media

Is there a way of opting out of marketing calls that doesn't involve calling the call centre? I find them hard to understand. They constantly phone me with Offers i am not interested in.

I am fairly sure that I have already opted out on  cable account, but had multiple calls today trying to get me to pay £12 more a month for services that I don't want.

Please Can Someone from Virgin Media help.

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Message 2 of 10
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Re: Stop marketing calls from Virgin Media

Log in to My Virgin Media, click on My Profile ... My Preferences ... Marketing Consent.  Opt out.

 

 

********* SuperHub 2ac - Asus rt-ac68u Router - Vivid 100Mbps **********

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Re: Stop marketing calls from Virgin Media

Thats already been done & double checked
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Re: Stop marketing calls from Virgin Media

Hi F1TeamLH,

 

When did you opt out please?

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Re: Stop marketing calls from Virgin Media

a while ago cant remember when and got another call from same number 0800 052 1251 on the 08/09/19  - I ignored it

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Re: Stop marketing calls from Virgin Media

Good Afternoon,

 

Have you been able to log into your My Virgin Media account since these calls were received to check if you are currently opted out of Marketing Calls, as per the post from Dave_cq?

 

Kindest regards,

 

David_Bn

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Message 7 of 10
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Re: Stop marketing calls from Virgin Media

yes I have, i have been to the and i have opted out, i have just received another call in the middle of a meeting this is seriously BS, I'm so sick of these calls. It was an Asian lady saying 'I have a Great offer'
Well i'm not [REMOVED] interested!

[MOD EDIT: Inappropriate language removed, please review the Forum Guidelines]

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Re: Stop marketing calls from Virgin Media

Hello F1TeamLH

Sorry to hear this happened 

I have located your account from your Forum details 

A request has been made to remove you from our Outbound Marketing Teams

It can take a few days to be actioned 

Gareth_L

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Message 9 of 10
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Re: Stop marketing calls from Virgin Media

Gareth_L Thanks,

I have received a further 3 calls in one day from  0800 052 1251  All with some kind of offers.  Surely you must be able to Check Which person is dailing these calls? I dont think its a computer at random but a sale person sitting behind a desk with nothing else to do but annoy your customers? What if this person(s) are dailing these customers on purpose, a disgruntle employee maybe,  How does Virgin media track & stop this from of calls?

Thanks Gareth appreciate your assistance 

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Message 10 of 10
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Re: Stop marketing calls from Virgin Media

Hi F1TeamLH

We would simply remove your account and number from the database for possible upgrades 

Gareth_L

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