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Stop cold calling me!

Kimbers13
Joining in

VM,as I have told you numerous times, I’m not interested in changing my package. I’ve been very patient, answered all your questions but you still keep calling. Call once more and you’ve just lost yourself a customer

1 REPLY 1

newapollo
Very Insightful Person
Very Insightful Person

Hi @Kimbers13 

If you sign into My Virgin Media  then Account Settings > Marketing preferences,  you can untick the check box next to "Sounds good! Keep me up to date" which stops VM contacting you via phone, text message, post and email. Be sure to scroll down and click on Save Changes. It takes up  to 28 days to take effect. This won't however prevent mailshots to "the householder"

https://www.virginmedia.com/my-virgin-media/account-settings/preferences 

 

If you have a mobile or sim with VM then you would also have to turn of the marketing in the mobile account by logging into

 https://mobile.virginmedia.com/ecare/login 

My Mobile> My Preferences > marketing

Again that takes up to 28 days to process.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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