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Stop cancellation date

Hi, I have got a cancellation date for 01/04/20 can I please revoke this date and keep my virgin broadband? I am trying for hours to phone and speak to someone but I have no luck. Please someone from virgin media help. Thankyou 

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Re: Stop cancellation date

unfortunately account queries cant be handled on here ATM

Keep trying phone lines or text help is all we can advise...

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Re: Stop cancellation date

Best time to call "retentions" is 08.00-09.00 - so try again then

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Re: Stop cancellation date

HI I am in the same boat. The trouble is I am a research nurse that requires the internet as I am  working on a priority COVID 19 research study in Southampton. This is very worrying that I could be cut off on 3 April 2020.

 

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