Stop asking for your stuff back.

[Whyhere]

Stop sending me emails about stuff I have sent back with Yodel. 

Tracking 2F677V8

I cannot reply to your emails which makes it more difficult and confirms why it’s was a good thing to leave Virgin after 20 years +. 

[Ilyas_Y]

Hey @Whyhere Thanks for reaching out to us on the Virgin Media forums. 👋🏼

I'm sorry to hear about the recent communication for the equipment.
Once the equipment is scanned in our depot then the communications will stop.

Please bear in mind that due the holiday season, some deliveries may be delayed, including the ones to the depot.
Processes will return to normal as of the 2nd of January 2024 onwards, so equipment that needs to be registered back to us will be continuing this week and then the communications will stop.

Apologies for any inconvenience.

Kind regards,
Ilyas.

[Whyhere]

Hi, If this a know thing “Please bear in mind that due the holiday season, some deliveries may be delayed.” Why do you put pressure on your clients. So happy that my time with a tech company that you cannot reply too will soon be over. 

[Ilyas_Y]

Thanks for the reply @Whyhere 

The messages sent are automatic and by a system which will stop when the item is scanned in.
It is not a manual request that sends out all these communication notices.

Kind regards,
Ilyas.

[Whyhere]

So again a low tech company saving money at the customers, expense. 

[spell]

The messages sent are NOT automatic. They are obviously computer generated but at the 'instruction'  of a real person, presumably a Virgin Media employee, who takes the decision on how the computer is programmed. This particular practice is blatantly flawed.