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Still unable to activate netflix

Joining in

I have been unable to activate my Netflix account for months now. The email received notifying me to activate gives me an error. If I try and do it through MyVirginMedia it also throws up an error. I’ve tried to speak via WhatsApp multiple times and get the same automated response telling me how to activate. 




Forum Team
Forum Team

Hi @Abby1998,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm so sorry to hear of your Netflix activation issues. Have you also tried completing the activation via a different device?


Zach - Forum Team
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Yes I’ve tried on my iPhone, iPad, TV and desktop. Going through MyVirginMedia throws an error, and if I attempt to go through Netflix it doesn’t recognise the link to my Virgin Subscription and so requests payment

Thanks for replying Abby1998.

I'd like to take a look into this for you in a bit more detail.
If you don't mind, I will need to send you a private message to pass security. 
If you can check your logo at the  top right of your screen that would be great.