Virgin Media Community

[Madeinwales76]

Hi Gareth, 

I am also experiencing the same problem regarding the Amazon voucher, can you assist? 
Thanks 

Aled

[Lee_R]

Hi @Madeinwales76 , thanks for posting and welcome to our community.

Sorry to hear you're having issues getting your Amazon voucher. Have you confirmed the email address we have for you on our system is correct?  Also, if it is correct, is there any chance the code has gone to your 'junk' mail section?

Regards

Lee_R

[Madeinwales76]

Hi 

the gift was being sent though your partner broadbandchoices/giftcloud and should have been sent quite a few weeks ago. 
After emailing your partner company I was told they were contacting you but have since not received a reply. 
I have checked all my email folders and my email address remains unchanged

I await your comments on the matter. 

[Lee_R]

Sorry.  I am going to to send you a private message. 

Regards

Lee

[Lee_R · Accepted solution]

Hi Madeinwales76

Just a quick post to confirm you're satisfied with the response from our team?  Remember, if you need help in the future, our fantastic community and forum team are always happy to lend a hand.

Regards

Lee_R

[Madeinwales76]

Thank you for assisting me today and resolving the matter. 

Great service 

[Lee_R]

You're welcome and please stay safe:-)