Hi @cranium,
Thank you for reaching our to us about this issue!
I'm sorry to hear that you've not received your most recent VAT statement.
I have looked over your account and have made sure that the VAT statements are enabled. As you're not receiving them, I have removed and re-added the statements onto your account to ensure that it is working.
All VAT statements will be delivered by post, not by email, apologies for any confusion.
Please ensure that you have received any mail from us, or check in with neighbours if the post was not delivered to the right address.
Please keep us updated on this issue further.
Thank you,