Virgin Media Community

[Leenie65]

I have called and tried to cancel my package and leave - to no avail. I wrote a letter registered post to cancel my package and leave which has been signed for. No response, despite asking for an acknowledgement. I have now had to complain and I really don't hold out much hope for that achieving anything either. Customer of circa twenty years - this is just an utter disgrace.

[JitteryPinger]

If the letter has been signed for you can assume notice has been accepted

[Leenie65]

I would have expected to have heard something from them right enough Matt ? But hopefully as you say that means that they have accepted it right enough . Thanks for your reply !

[John_GS]

Hi Leenie65

Thanks for posting and welcome to the community. I am sorry you wish to cancel. When did you send us the letter please?

Kind regards,

[Leenie65]

I  sent it by registered post on 27/1 and it was signed for on 28/1. I have now raised a complaint and I have heard absolutely nothing about that either. I am very sorry to leave - but the fact that we have been treated so shabbily after being customers for so many years is the final straw. I gave the thirty days notice required. Interestingly enough, I have had two calls trying to sell me other packages after noone would listen to my concerns when i called initially. Billing is all wrong too so I literally gave up and as a family we decided to leave as we felt that you left us with no choice.

[John_GS]

Thanks for coming back to me.

The team can take upto 28 days to be in touch with a resolution; the resolution being in this case to confirm the account disconnection.

I am sorry you're leaving us @Leenie65

Kind regards,

[Leenie65]

I asked that receipt of the letter I sent be acknowledged, and although sgined for it wasn't. We will not be paying past the end of the notice period which was incicated in said letter. I await the complaint response with interest. Thanks.

[John_GS]

It will be acknowledged when they come back to you with a reply @Leenie65

Kind regards,