Still no Netflix

[Stevemt]

Agreed new contract on 31/8/23 with standard Netflix included in the package. Still not received an activation email to access Netflix after numerous online conversations with Virgin. I have had assurances that I will receive it within 5 working days but have been told this every week for the last 5 weeks but still waiting….. 

[Ilyas_Y · Accepted solution]

Hi there @Stevemt, thanks fro reaching out to us and a warm welcome to the Virgin Media community forums. 👋🏼

I'm sorry to hear about the issues with Netflix that you have had recently.
Have you checked your junk or SPAM mailbox to see if the emails for Netflix activation are there?

Let us know and we can go on from there.

Kind regards,
Ilyas.

[Stevemt]

Hi, no email in spam etc…I check every day in the vain hope!!

[Ashleigh_C]

Thank you @Stevemt 

I'm going to pop you a private message so we can take a closer look into this. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

[Ashleigh_C]

Hi again @Stevemt 

Thank you so much for chatting with me via the forums and I am so glad that this has now been resolved. 

Please do pop back to the forums in the future and we will do all we can to help.