Virgin Media Community

[Gonegirl]

2nd week of no access to Netflix.  received email stating the account had been cancelled due to non payment. Customer service confirmed my direct debit has been paid. 

Numerous calls to 150 and no further forward as they say IT are working on it and they can't do anything until they've worked out the problem. 

Really do think Virgin should be contacting affected customers with updates. 

[Travis_M]

Hi @Gonegirl

Thank you for posting on our community forum

Sorry to hear about your issue, we are having to raise IT tickets under some circumstances to have this resolved and if the team haven't managed to get this resolved for you yet. My apologies as the team will look to have the support ticket resolved as soon as possible. 

Regards

[Gonegirl]

Thanks, Travis. 

Netflix advised that virgin sent them a request to unlink my account. 

Surely another request to re-link would fix the issue. 

[Travis_M]

Hi @Gonegirl

Our IT team will deal with this as we on the forums do not have access to the settings regarding Netflix accounts being linked to us - they will investigate on their part and if they need to link / unlink the accounts they will get this sorted. 

Regards