Still have not received my welcome email

[BalwinderSingh]

Hello, I have not received the welcome email. I need it to set up my online account. Can you please help me get started as soon as possible?

[Arissa_H]

Hi BalwinderSingh 👋🏼.

Thank you for posting and welcoming you onto our community forum with big virtual arms 🤗.

Glad to see you have received your welcome letter 😊. 

You can register using your email and account number by our 👉🏼 website or our my Virgin Media app. 

Let us know how you are getting on and we will do our best to help.

Thank you.

[BalwinderSingh]

Hi, 

I have NOT received any sort of welcome email or letter. I only have Virgin broadband, it has been a week since the installment, and still no email or letter. I want to set up my online account and for that, I need this. can you please help? 

[Arissa_H]

Sorry for me misreading this and forgive me for my human error BalwinderSingh 🙏.

I will need to private message you to further investigate 🧐.

Please watch out for the envelope ✉.

Thank you.