@PaulGreyhead wrote:
After cancelling all services after my contract ended, I'm still receiving bills!
I expected one bill after the cancellation, and because of payment in advance I expected to get some of that refunded, but I've now had another bill for November!
How can this be, when everything is cancelled?
When was your disconnection date? Has VM given you a 'final bill' (after disconnection)?
You are billed by VM as per normal right up until your disconnection date. Depending on when your direct debit date falls and the billing period, this may mean you get a regular bill during your 30 day notice period. After disconnection, you get a final bill. If you are in debit, you pay that off and leave VM. If you are in credit, VM send you a cheque for the balance.
Further info here
https://www.virginmedia.com/support/help/billing-and-payment/bill-explainer/my-final-bill-explainer
https://www.virginmedia.com/help/cancel-virgin-media
