I phoned up to say I wanted to cancel my renewal. I was told this was all done on the phone so I cancelled my direct debit, now I’ve received a overdue bill. Phoned up to find out what was going on and was passed to 5 different departments who kept saying they couldn’t help but would pass me on to someone who could, after being on the phone for over 1hour 20 mins it just cut out! Every person I spoke to said they could see a note that I said I didn’t want to renew but the last person I spoke to said I still have to pay as my account is still live. I’ve moved house over a month ago and was told my account wasn’t being renewed so why am I still being sent bills?
I cancelled my renewal on Oct 3rd on the phone, my contract was due to be up Oct 13th and I received a letter saying I owe money today Nov 17th. Originally i was going to stay with virgin at my new address as I moved Oct 5th, that was all arranged but then they said they didn’t cover my area so they said it was all cancelled. I even phoned up to double check it was all cancelled before cancelling my direct debit and they confirmed on the phone it was
I never received a final bill no. My plan was to stay with virgin at my new address which I was told I would be able to and a deal was agreed for £26 a month, then they said they didn’t cover my address after being told to begin with they did. On my email it says my bill is £49 which would be a full month at the at my old address if I had just stayed with virgin there and continued the original contract. Even if my notice was counted as from Oct 3rd I still shouldn’t be charged a full month it would only be from Oct 13th to Nov 3rd. Also I’ve just logged into my bill online (I couldn’t earlier as it said the system was down) and it says I’ve started a new contract on Oct 15th and my latest bill is £105.50! The last few people I spoke to on the phone before it cut off said that my contract was cancelled so I don’t know what’s going on