Hi. I was given the option to terminate my contract due to not getting anywhere near the promised speed. I took the option up but it seems my connection has now stabilised & I may decide to see out my contract. Can someone help with this?
Cheers for getting back in touch - pleased to understand that your services have improved since last contacting us; I can see that we have private messaged you in the past and we have your account information.
We'll be more than happy to cancel your disconnection order for you - I'll pop you a quick follow up Private Message so we can confirm security again and I'll get that sorted for you.
Please check for the purple envelop and pop me a reply when you can.