Menu
Reply
Highlighted
  • 3
  • 0
  • 0
Joining in
275 Views
Message 1 of 3
Flag for a moderator

Stay with virgin

Hi. I was given the option to terminate my contract due to not getting anywhere near the promised speed. I took the option up but it seems my connection has now stabilised & I may decide to see out my contract. Can someone help with this? 

0 Kudos
Reply
Highlighted
  • 2.49K
  • 147
  • 311
Forum Team
Forum Team
266 Views
Message 2 of 3
Flag for a moderator

Re: Stay with virgin

Hi there @Scottygni

 

Cheers for getting back in touch - pleased to understand that your services have improved since last contacting us; I can see that we have private messaged you in the past and we have your account information. 

 

We'll be more than happy to cancel your disconnection order for you - I'll pop you a quick follow up Private Message so we can confirm security again and I'll get that sorted for you. 

 

Please check for the purple envelop and pop me a reply when you can. 

 

Cheers

 

 

Katie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Highlighted
  • 2.49K
  • 147
  • 311
Forum Team
Forum Team
209 Views
Message 3 of 3
Flag for a moderator

Re: Stay with virgin

Glad that we were able to assist you via Private Message @Scottygni

 

Please do not hesitate to pop back here if we can assist you with anything else.

 

Cheers

Katie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply