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khVM2021
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Sorry, we’re unable to change your package online.

CityFibre have sent me a letter saying they have installed their network locally, and am thinking of switching ...

Trying to change or cancel or do anything with my current virginmedia package results in "Sorry, we’re unable to change your package online.",  trying to contact through phone and not getting through at all

It's crazy that it's been >9 months since the first lockdown and virgin still haven't fixed their online system!

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nodrogd
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Re: Sorry, we’re unable to change your package online.

Not being able to change your package online is usually the result of you being on a non-standard package or there is a component which is fixed term.

Cancellations always have to be done over the phone or in writing.

Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Gareth_L
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Re: Sorry, we’re unable to change your package online.

Hello khVM2021

Sorry to hear this 

As a rule we are unable to assist or action any account changes on here sorry 

This will need to be done by calling us or 

Just send us a text* with a description of your problem to 07533 051809
 if it’s about your cable services, or 07533 016422 if you have a query about your mobile services. 
Your message will go into a queue and a representative will respond to you as soon as possible.

Gareth_L

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