Sorry, we’re unable to change your package online.
CityFibre have sent me a letter saying they have installed their network locally, and am thinking of switching ...
Trying to change or cancel or do anything with my current virginmedia package results in "Sorry, we’re unable to change your package online.", trying to contact through phone and not getting through at all
It's crazy that it's been >9 months since the first lockdown and virgin still haven't fixed their online system!
Re: Sorry, we’re unable to change your package online.
Sorry to hear this
As a rule we are unable to assist or action any account changes on here sorry
This will need to be done by calling us or
Just send us a text* with a description of your problem to 07533 051809
if it’s about your cable services, or 07533 016422 if you have a query about your mobile services.
Your message will go into a queue and a representative will respond to you as soon as possible.