I have recently come to the end of my contact and for 'Vivid 100' broadband and am horrified to see that the current M100 is nearly half what I am paying. I have tried to change my package online but receive a message:
Oops! Something went wrong.
Sorry, we’re unable to change your package online.
Calling 'Customer Service' is painful at the moment and I was hoping there would be another way to contact Virgin to haver this changed. Does anyone have any suggestions apart from sitting on hold for an hour or so?
Thanks