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Sorry, we can't confirm your username

I have been a VM broadband customer for over a year. When I first setup the account I tried to create an online account straight away to access my virgin media account. 

One the day I set it up it let me go through the process all the way up until confirm your email address. Up until today I must have spoken to 10 VM reps over the phone who keep telling me there must be a temporary issue and to try back in a few days. Its been over a year.

When I sign in now it says please verify your email. I click on the send me a new verification link that arrives. I click on the link and I get the error saying sorry, we cant confirm your username.

Does anyone have any advice?

Many thanks!

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Re: Sorry, we can't confirm your username

Hi leganis, 

 

Welcome to the Community and thank you for getting in touch. 

 

I would like to take a look in to this further.

 

As I am going to need to ask some account specific questions I will pop you over a private message now.

This message will be available via the purple envelope on the top right of this page.

 

Speak soon, 
 

Nat
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