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AlexHB
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Someone else’s uses my home address for billing purpose

I'm having a similar problem, just received what looks like a serious letter (def not a bill or promotional letter) for someone else using my address- will return to sender, but can VM make sure this person's details are removed from my address? Thanks

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Corey_C
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Re: Someone else’s uses my home address for billing purpose

Hi AlexHB,

 

Thanks for your post. Was the letter coming from us?  Do you currently have an account with us?

 

Cheers,

Corey C

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AlexHB
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Re: Someone else’s uses my home address for billing purpose

It's a Virgin Media letter, entitled 'important information enclosed' with return address VMRC, PO BOX 228, ROTHERHAM. 

And yes, I have had an account with you at this address since 2017. Thanks

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Corey_C
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Re: Someone else’s uses my home address for billing purpose

Thanks for you reply, AlexHB,

 

If you still have the name it was addressed to or if you would like us to check you account I can send you a private message. It could be for the previous account holder that the address.

 

Cheers,

Corey C

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AlexHB
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Re: Someone else’s uses my home address for billing purpose

If you could message me that would be great. I do know the name on it is for someone who lived with the previous owner over a decade ago!

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AlexHB
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Re: Someone else’s uses my home address for billing purpose

Hi Corey, I can't see a way for me to message you, so if you could message me I'll provide the name and address. Thanks 

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Lee_R
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Re: Someone else’s uses my home address for billing purpose

Hi AlexHB, thanks for posting.

I am sorry you've not received a further response in regards to incorrect mail being sent to your property.  I am going to send you a private message now.

Regards

Lee_R

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