Virgin Media Community

[AlexHB]

I'm having a similar problem, just received what looks like a serious letter (def not a bill or promotional letter) for someone else using my address- will return to sender, but can VM make sure this person's details are removed from my address? Thanks

[Corey_C · Accepted solution]

Hi AlexHB,

Thanks for your post. Was the letter coming from us?  Do you currently have an account with us?

Cheers,

Corey C

[AlexHB]

It's a Virgin Media letter, entitled 'important information enclosed' with return address VMRC, PO BOX 228, ROTHERHAM. 

And yes, I have had an account with you at this address since 2017. Thanks

[Corey_C]

Thanks for you reply, AlexHB,

If you still have the name it was addressed to or if you would like us to check you account I can send you a private message. It could be for the previous account holder that the address.

Cheers,

Corey C

[AlexHB]

If you could message me that would be great. I do know the name on it is for someone who lived with the previous owner over a decade ago!

[AlexHB]

Hi Corey, I can't see a way for me to message you, so if you could message me I'll provide the name and address. Thanks 

[Lee_R]

Hi AlexHB, thanks for posting.

I am sorry you've not received a further response in regards to incorrect mail being sent to your property.  I am going to send you a private message now.

Regards

Lee_R