Social Tariff's

[aldave]

Hi,

my mum is 81 and receives disability allowance. I have run an eligibility test and she seems eligible for the social tariff. She currently has the basic Mix TV, M125 Fibre broadband, phone with line rental, reminder call, anytime chatter, call divert and call waiting.  

The best package looks to be the one below. And has recently fixed a new contract.

How ill the social tariff work please?

The package below looks the best option but what happens about the phone?

How much would the social tariff, phone etc cost please?

Essential broadband plus with Stream

54Mbps Fibre Broadband

£20 a month
30-day rolling contract
One-off £20 Stream setup fee

Plan details:
Your Virgin Media Price
• £20 a month on a 30-day rolling contract

Fibre broadband
• Virgin Media WiFi Hub
• 54Mbps average download speed
• 5Mbps average upload speed

Stream from Virgin Media
• Stream box
• £0 a month on a 30-day rolling contract

[Adri_G]

Hi, aldave.
Thank you for reaching out on our forums and sorry to see the confusion with our essential broadband packages above, we'll do our best to explain.

From the above posted we can advise that the selected deal does not involve a landline, it's about Broadband + TV only.

We do have more essential and low cost deals to browse here for all your options - you may as well use the 'go to live chat' button and speak with our dedicated team in regard so we can fully support you and clarify all the details you need.

Unfortunately, we do not support package changes over this forum, however please let us know how you get on and we'll be eager to see how we can best help in the event you're unable to get support from our dedicated channel above.