Sky Entertainment & Cinema Ultra HD removed

[jyotipaikaray]

Yesterday I signed up for another 18 months with my contract coming up to expiry. I agreed to renew the contract for 18 months on condition that everything would be the same except, TNT/BT sport(will not be available). 

I've noticed today that Sky Cinema UHD (on demand) is no longer accessible.

How this can be corrected?

[Adri_G]

Hi jyotipaikaray.
thank you for reaching out to our help forums today and sorry toy hear of the issues with your agreed TV channels after a package change recently.

We'd love to help out, could you please kindly confirm what error you get on screen when trying to access Sky UHD on-demand and do the live Sky UHD channels work?

Also, to be sure would you be able to advise if the same issues are present when accessing the service via a browser or our App (TV Go)?

Please, share more on the above and we'll be eager to assist further.