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thawleylauren
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Signing up

Can someone help me please! Just had broadband delivered today and trying to make an account on the my Virgin media app but it won’t accept any password I put in no matter how long, strong and complicated it is!!!

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laurachop
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Re: Signing up

Same here!

 

"You can't use that password. Please choose another."

 

No matter what I try!


Here looking for a solution too

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Tom_W1
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Re: Signing up

Hi @thawleylauren and @laurachop thanks for your posts here in the Community, although I'm sorry you're having problems creating a My Virgin Media account.

Can you firstly please try the following password criteria:

- Between 8-10 characters long

- Must start with a letter, but contain at least one number

- No special characters

Please let me know how you get on?

Many thanks

Tom_W
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thawleylauren
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Nope no luck 🙂

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Alex_RM
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Re: Signing up

Thanks for trying thawleylauren,

 

So I can help further I'll need a few more details from you, I've popped you over a private message (purple envelope, top right hand corner)

 

Alex_Rm

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