on 30-05-2022 13:38
Can someone help me please! Just had broadband delivered today and trying to make an account on the my Virgin media app but it won’t accept any password I put in no matter how long, strong and complicated it is!!!
on 30-05-2022 15:29
Same here!
"You can't use that password. Please choose another."
No matter what I try!
Here looking for a solution too
on 30-05-2022 17:32
Hi @thawleylauren and @laurachop thanks for your posts here in the Community, although I'm sorry you're having problems creating a My Virgin Media account.
Can you firstly please try the following password criteria:
- Between 8-10 characters long
- Must start with a letter, but contain at least one number
- No special characters
Please let me know how you get on?
Many thanks
on 30-05-2022 17:53
Nope no luck 🙂
on 31-05-2022 08:11
Thanks for trying thawleylauren,
So I can help further I'll need a few more details from you, I've popped you over a private message (purple envelope, top right hand corner)
Alex_Rm