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Signing up to my virgin media online - shows username already taken by me on a old account number

I have exactly the same issue as this thread here:

https://community.virginmedia.com/t5/My-Virgin-Media-App/Registering-to-online/td-p/3992485

Account in fathers name previously. (used my email address for online billing)
Changed name to mine hence new account number
Getting charged for paper bills as unable to create online account

When the account was in my fathers name I used my email address.  When logging into this account it shows the old acc number but no services.

I need someone from the VM team to remove the email address (username) associated with this old acc number so i can sign up using my new account number using my email address.

Please can this be done online, i have wasted far too long on the phone.  Many thanks

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Re: Signing up to my virgin media online - shows username already taken by me on a old account nu...

Hi REEFY,

 

To allow me to take a look at you online account issue, I'll send you a Private Message. Please reply back to it so I can help.

 

Regards,

 

Lisa

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