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Signing in to MyVirginmedia Main Account holder

MyVirginmedia account is now marked 'Secondary Account' It is not, it is the main and only account. I have tried changing my password, it changed password on both MyVirginmedia account and the email account. It means I cannot see my bills or manage my account.

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Re: Signing in to MyVirginmedia Main Account holder

Hi Spk4, 

Welcome to forums and thank you for your post 🙂

I am sorry to hear this and I can certainly help you with this I will pop you over a pm and we can look into this, just keep an eye out for the purple envelope 

thanks,

Zoie

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Re: Signing in to MyVirginmedia Main Account holder

Hi Spk4,

I am sorry you do not feel comfortable giving your details over a private message on our forums, without clearing security I cannot assist. I would advise you to call our team on 150/0345 454 1111 

thanks,

Zoie

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