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Signed up to contract charged more

Hi I signed up for a new customer contract which was 10 per month for 12 months and my bill is 24 per month how can this be sorted

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Re: Signed up to contract charged more

Good Afternoon Shanemad,

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

Sorry to see there has been some confusion over the amount you've been billed and the contract agreement.

 

Can you please tell us how you signed up for the services, was this through a third party offering this package price?

 

Kindest regards,

 

David_Bn

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Re: Signed up to contract charged more

Hi thought it was through virgin the emails have all come from the web team will try and send full email cant seem to attach have you an email as the web team one is full 

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Re: Signed up to contract charged more

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Re: Signed up to contract charged more

Thanks for the response Shane,

 

Let's take a look at this in a private arena to see if we can get a better understanding of the agreement you have with Virgin Media

 

Check out the purple envelope in the top right hand corner for a PM from me

 

Kindest regards,

 

David_Bn

 

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