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Signed up to Broadband - no contract

I signed up to Virgin Media Broadband yesterday with a delivery slot on Wednesday. 

I received a Virgin Media order email stating “You'll receive an email from us shortly with a link to your contract. This is a digital document and has details of your package, plus important legal terms and conditions.” However I am yet to receive anything. 

Having read a few threads about this happening - I am concerned I will not get my delivery. I spent 1 hour on the phone trying to resolve the issue. 

Can someone help me? I would like to cancel everything as it is a shambles! 

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Re: Signed up to Broadband - no contract

Hi there

Let me take a look for you

I'll pop over a private message to take some details from you.

Many thanks for your post on the VM community

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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