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Pedrothebusdriv
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Setup Email Billing for Virgin Media

Hi All!

I recently changed my package and was persuaded to turn off the paperstatments and save the £1.75 a month. All good there. I was told where to go on the Virgin Media website to turn it off. I was told I'd receive these by email. 

I have not received an emails with my Virgin Media bill (I receive this with Virgin Mobile fine) and now the next bill is out and the last payment is overdue. 

Can someone please help me with how I set up to receive my bills by email?

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Zak_M
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Re: Setup Email Billing for Virgin Media

Good morning @Pedrothebusdriv 

 

Welcome back to the forums and thank you for taking the time to post.

 

Are you able to let me know, do you have your my virgin media account set up? 

 

Kind regards,

Zak_M

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Pedrothebusdriv
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Re: Setup Email Billing for Virgin Media

Hi Zak,

Thanks for your response. Yes, I have an account set up. 

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Laurie_C
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Re: Setup Email Billing for Virgin Media

Hi @Pedrothebusdriv,

 

Could you please follow these steps:

  1. Register or sign in to My Virgin media at virginmedia.com/myvirginmedia
  2. Click on My Profile at the top of the page
  3. Scroll down to the eBilling section and click Switch to eBilling
  4. Follow the instructions on-screen to complete registration

You'll then be set up to receive your monthly bills to the email address of your choice.

 

Kind regards,

Laurie

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Pedrothebusdriv
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Re: Setup Email Billing for Virgin Media

Hi Laurie, 

Thanks for your response. Although, this hasn't helped. 

When I follow the instructions and I see the below. Are you able to see what email address this is going to?

Pedrothebusdriv_1-1626786025131.png

 

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Laurie_C
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Re: Setup Email Billing for Virgin Media

Hi,

 

I am sorry to hear this. I'd be more than happy to look into this further for you. I'll just need to confirm a few details with you via Private Message. Please look out for a purple envelope in the top right corner of your screen.

 

Kind regards,

Laurie

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