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funbee
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Setting a Direct Debit

Hello everyone!

I am looking for advice.

My Direct Debit got cancelled because of insufficient fund. I made a manual payment the same day through the website and now I have £66 in credit (the bill is only 33), however, when I try to set up a new direct debit payment it says I have an outstanding balance that I need to pay but doesn't give me the option to use the credit. I don't want to make another payment from my card because I don't have the money. I've already given them 66 pounds. How can I see the outstanding amount I owe and pay it with the Credit I have with Virgin?

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John_GS
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Re: Setting a Direct Debit

Hi funbee

 

Thanks for the post and welcome to the community. 

 

I'll PM you now to go through security, I know what's happened with this

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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