Thanks for getting in touch with us Kezza5, we cannot amend any packages over the forums.
Please send a message to our team on 0753 305 1809 or via our messaging service on this link https://www.virginmedia.com/shop/contactus/make-a-complaint and clicking the link titled ‘message us your issue', which will take you into a live chat with the team, who can look into this further for you.
Regards
Steven_L