Services suspended

[Carly19851]

Hi my account has been suspended it days i owe 10.99 despite my bill being paid fully on 30th June & a £7.50 layr fee applied to mg new bill ... I have spoken to 4 different customer advisers who advised this would not happen & i infact don't owe 10.99 & have an active Direct debit.

[Natalie_L]

HI Carly19851, 

Welcome to the community and thank you for posting. 

We are very sorry to hear you are experiencing an issue with your billing. 

In order to check this from our side, I am going to pop you over a private message to take a few details. 

This will be available via the red bar at the top of the page. 

Speak soon,