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Services have been cut off a month early

mattyspurs1976
Joining in

My elderly parent are having issues with the service. They decided to leave virgin and have been told the service will end on the 29th December 2022.

 

I've had to go round last night to look at the setup as nothing worked. Getting a message saying your services have been temporarily disabled. I've spent hrs truing to get it all working again.  Swapping g cables,unplugging, rebooting  but nothing as worked  I can o ky think that you have cut them off a month early as agreed.

 

Please advise

1 REPLY 1

John_GS
Forum Team
Forum Team

Hi @mattyspurs1976

Thanks for posting and welcome back to the community.

Sorry to hear of your parents issue - will be happy to check this via PM

Best wishes,

John_GS
Forum Team


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