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Self install - wrong address

dhowells
Tuning in

Good morning.

On Friday I signed up for a new account to provide M256 broadband (self install) for my daughter's new student let in Cardiff.

As we live some distance away (Essex), I specifically asked for the self install package to be delivered to a different address, and was assured this was not an issue, and the sales advisor took down the address I requested it be sent to.

I have since had a confirmation email that the self install pack will be sent to the install address in Cardiff, not my home address in Essex as requested.  The issue I have is that no-one will be at the install address in Cardiff to take in the package.  How do I proceed in having the self install pack sent to my home address as requested?

Thanks,

David

 

4 REPLIES 4

Alex_RM
Forum Team
Forum Team

Hi David, 

Thanks for posting and sorry for any confusion regarding the delivery address. I've popped you over a private message so I can take a closer look at this for you.

Alex_Rm

dhowells
Tuning in

Thanks Alex, PM sent.

Regards,

David

Alex_RM
Forum Team
Forum Team

Thanks for joining me over private message David, 

Glad I was able to help 🙂

Alex_Rm

dhowells
Tuning in

Thanks Alex, much appreciated! 👍