Struggling here. I recorded some TV and it needs a PIN to unlock to watch it.
That appears to be the answer to my security question. However I don't know that. I know my login email and pw for my account online. I assume the answer to the security question is separate. How do I reset it - can I do it without having to call?
In both instances you can set the pin to any 4 digit number.
The security password is not the actual account password, but the security word from when the account was set up, usually along the lines of mothers maiden name, place of birth etc, and should be on the original documentation
The agents should be able to ask you other questions to verify you as the account holder, usually related to billing so have a bill handy.
You can ask them to send a password reminder through the post.
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right. so as I understood it the pin on the tv box was linked to my secret answer - which I do not know. however it doesn't appear to be - 1234 worked. so thanks I guess! I just don't know why im told this is linked to my secret. hmm....