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Ashburnian
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Secondary account

I am one of those classed as a secondary account but no idea why, I pay the bills, organise the package changes and access Virgin Go without any problems. I was wondering if it is anything to do with the cable and wireless or ntl history. I have ordered the V6 box free upgrade and now concerned it may not happen owing to the account classification.

 

 

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Ayisha_B
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Re: Secondary account

Hi @Ashburnian,

 

Welcome to our Community Forums and thanks for posting.

 

I am sorry to hear you are having this issue. I will need to pop you a PM so we can grab some details and take it from there. Will most likely need to be raised with our IT team to get your account updated. 

 

Speak soon 🙂

Ayisha_B
Forum Team



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Ashburnian
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Re: Secondary account

Thanks, look forward to hearing from you.

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Ayisha_B
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Re: Secondary account

PM has been sent 🙂

 

You should be able to see this via the purple envelope icon in the top right hand corner of your page. 

Ayisha_B
Forum Team



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