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Secondary account

Hi my Deceased wife was the prImary account holder, virgin media say I cannot take over as I’m only a secondary user, is this correct I can’t do anything on the account? Thanks 

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Re: Secondary account

Hi Nigebreese,

 

Thanks for posting and welcome to our community.

 

I'm sorry to hear of your loss, so I can help can you let me know a few more details...

 

Is this your My Virgin Media account you're referring to or an email account?

 

Alex_Rm

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