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Secondary account

Both myself and my wife show as secondary users when we log in to our virgin media account. There are no other users. How do we make one of us a primary account holder  so we can deal with our account 

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Re: Secondary account

You can use the forgotten username page to get a reminder of the primary username.

https://www.virginmedia.com/help/virgin-media-reset-username-and-password

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Graham

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Re: Secondary account

Thanks Graham. Turns out there was a third   random profile/username registered that we didn’t know about. Must have been created back in the old blueyonder days. Thanks

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Re: Secondary account

Good news! 

Primary usernames from the blueyonder days can seem a bit random due to the way they were allocated after ntl/telewest rebranded as Virgin Media.

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Re: Secondary account

Graham_A

Apollogies for jumping in to the thread, I have a similar issue but none of my accounts are the primary one they all show as secondary when I log in to them. Is there a way to find the primary account holder?

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