Both myself and my wife show as secondary users when we log in to our virgin media account. There are no other users. How do we make one of us a primary account holder so we can deal with our account
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You can use the forgotten username page to get a reminder of the primary username.
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Thanks Graham. Turns out there was a third random profile/username registered that we didn’t know about. Must have been created back in the old blueyonder days. Thanks
Primary usernames from the blueyonder days can seem a bit random due to the way they were allocated after ntl/telewest rebranded as Virgin Media.
Apollogies for jumping in to the thread, I have a similar issue but none of my accounts are the primary one they all show as secondary when I log in to them. Is there a way to find the primary account holder?