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Secondary account issues

My husband set up an account many years ago, and hes since passed on...(2004) and i took over his account. However, as much as i have tried to sort this issue phoning up etc the situation is never resolved. I cannot access certain aspects of the account because it says it is a secondary account. Its time this issued is fixed once and for all. Ive been a long standing customer, and feel this should be the primary account now seeing that i live alone still. I would really appreciate some help with this .

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Re: Secondary account issues

Hi @Indycat


Welcome to our Community Help Forum 🙂


Thank you for making your first post regarding the secondary account issues you are having, I'm really sorry that this has taken so long to resolve.


I would love to get this changed over to a primary account for you now, I will send you a private message now for the details I need to do this.


Please look our for the purple envelope in the top right corner,


Many thanks,