Virgin Media Community

[Streekie1964]

Hi

After checking out this forum I followed the advice given to click on the forgotten username link to get a reminder of the username of the primary account.

It offered me two usernames but I knew about both and as expected both of them are listed as secondary account holders.

 It seemed to work for the original poster on the issue but this did not help me in any way.

This prevents me from adjusting the settings within my account 

please help as this is as far as I can get with self help

thanks

Paul

[Natalie_L · Accepted solution]

Hi Streekie1964

Welcome to the Community and thank you for getting in touch.

I am sorry to hear you have been experiencing issues with your account details.

I will be able to assist further but I will just need to confirm some details with you. I am going to send you over a private message now and this will be available via the purple envelope on the top right of this page.

Speak soon,