Hi aqua_plumb,
Thank you for reaching our to us in our community and welcome., I am sorry to hear you are having issues with your connection but haven't been abled to do diagnostics as cannot get online die to not recognising your email as primary.
I have had a look at things our end and cannot see anything which will be causing the issues you are experiencing, in regards to checking the correct email is showing as primary this is something that will require account access and clearing security, I will be happy tom help.
I will send you a invite into a private chat, please click on the purple envelope tp accept.
Regards
Paul.