Virgin Media Community

[Suzidv]

When I log in, it says I am the secondary account holder but I have recently successfully changed my package on the phone OK and I have always been the primary account holder.  I cannot access bills or review my package at present.  I flagged it up whilst on the call to customer service team on 8th Jan and they said a ticket had been raised but nothing has changed.  Its a painful process to try and call anyone for an update as the waiting times are so bad at present so any ideas how I can get this rectified please?

[Megan_L]

Hi Suzidv, 

Thanks for using the forums to get this issue with your online account services looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.

Can I ask if you've tried re-registering your account? This can sometimes happen if there is a change on the account. 

If you try to register please let me know what happens so I can continue to support you. 

Thanks!

Megan_L

[Suzidv]

Thanks for your message Megan. What exactly do you mean by re-registering please? 

If I have an existing account number surely any attempt to put my details in will flag up as you already have an account with a username and password etc

Sorry to ask but can you list the steps I would need to follow to achieve re-registering?

Many thanks

[John_GS]

Hi Suzidv

I'll PM now to assist further

Kind regards,