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CLS37
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Scam? Customer loyalty called on a mobile

Hi

i was called after giving 30 days notice and offered a cheaper package price for what I had been using. £49 was offered at £26 for the same package so I decided to stay with you. The chap who called was called keiron. I haven’t received my confirmation email and I am very concerned about this as I have seen multiple complaints about these deals not being honoured. Please get back to me to confirm my offer will be put in place as agreed with Keiron. Can you also advise that this is genuine.

 

Thanks 😊 Chloë

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JitteryPinger
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Re: Scam? Customer loyalty called on a mobile

The calls 'have' been genuine, they also email (in my case)

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
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