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Safe settings not working

peteski100
Tuning in

My account child safe settings are not working. Despite showing as active (slider is "on") I can still access child inappropriate content. This means I cannot restrict content available to my kids. Please advise.

2 REPLIES 2

John_GS
Forum Team
Forum Team

Hi @peteski100 

Thanks for posting and welcome back to the community.

Very sorry to hear you've got an issue with the Child Safe feature.

I'll send you a PM now to assist further.

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

John_GS
Forum Team
Forum Team

Hi @peteski100 

Thanks for joining me on PM.

Just to update the thread, this will solved by removing a VPN in the background.

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill