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Router remains with red light. Rebooted and tried remote diagnostics but system could not complete test.

Neil53
Joining in

on ‎27-12-2023 13:46

As above - checked all cables, rebooted and ran remote diagnostic sequence which could not complete

 

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Ernie_C
Very Insightful Person
Very Insightful Person

‎27-12-2023 14:05 - edited ‎27-12-2023 14:07

Have you checked online Service Status to see if there are any area issues?

https://www.virginmedia.com/help/service-status

…or 0800 5610061 to see if there are any more local issues?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Reece_MH
Forum Team (Retired)
Forum Team (Retired)

on ‎27-12-2023 16:22

Hi Neil53 👋

Thanks for posting, and a warm welcome to the Community Forums.

I'm sorry to hear you're seeing a red light on your Hub. So we can look into this further, I'm going to send you a private message. Please look out for it in the top-right, white envelope, or by tapping your profile picture and then "Messages".

Thanks,

Reece - Forum Team


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