Rolling monthly discount-have to chase every month

[dgmills1]

I agreed a monthly £15 discount on my broadband last September.

However, every month it's not applied to my bill and I have to chase it. Every time I do so, I am assured that it will be added automatically from then on but it never is.

How can this be resolved for good? (and verified?)

[Adri_G]

Hey dgmills1, thank you for your post on our help forum and sorry to hear of the billing issues you've had since renewing your deal.

We're sorry to hear this has been the case, we'd love to have a closer look and help.

In order to enable me to help further with this, I will shortly send you a private message here to share more details as needed.

Please, check the top right-hand side of our page to find a purple envelope.
Click on this and you'll see my message.