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Ridiculous response time for customer service

chris258
Just joined

I'm looking to either renegotiate my package or leave before my contract ends at the beginning of November because the price is triple what I paid, and I found another service provider that reliably the VM

I already tried different ways to contact customer service (phone, WhatsApp, and Live Chat, and all are automatic replies from the computer, I already spent a whole day waiting for someone can respond to my questions, however, all are automatic replies. Not everyone can stay on the front computer and chat with a computer for the whole day!!!

Finally, VM said you can cancel the contract when you are a new customer, but it is a scam, and they don't provide a way that you can contact them and they will charge you a lot after the date of the end of the contract.

1 REPLY 1

carl_pearce
Community elder

Try at 8am when the lines open.