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Returns

DBrackets
Tuning in

I've got a similar problem - dropped off using the instructions in the box on the 16th, but latest update on the tracking is "Being returned to Virgin Media" dated the 21st.

It shouldn't take eight days to return it, so it looks like something's gone wrong at Yodel's end - can I provide the tracking number to someone so they can follow up with Yodel? they won't talk to me as I didn't pay, and I don't want to get charged for kit that I returned.

3 REPLIES 3

carl_pearce
Wise owl

My return has been showing as 'En Route' for over 12 months!

Just keep your proof of return and don't worry about it.

John_GS
Forum Team
Forum Team

Hi @DBrackets 

Thanks for posting and welcome back to the community.

Sorry for the confusion with the return, from checking in the background, I do think everything is sorted.

However, for your peace of mind, I'll drop you a PM so we can discuss further.

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

John_GS
Forum Team
Forum Team

Hi @DBrackets 

Thanks for joining me on PM today and allowing me to help here 🙂

Please do pop back to the community should you ever need assistance.

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill