Returns

[PandaJ]

Hi, 

I am getting harassed by Virgin via text saying they haven't got there kit back, please instead of harassing me can you harass Yodel the firm you chose to freight your equipment.

Be mindful that some customers have neurodiversity conditions and your texts can come across as if they have done something wrong and can cause anxiety and stress.

Yodel Track: 816P52786961A961

At Depot

09/11/23

14:18

Your parcel is at our national hub

07/11/23

14:30

Your parcel is at our national hub

06/11/23

21:01

We have your parcel. Please check back for updates

06/11/23

17:31

Your parcel has arrived in our depot

06/11/23

15:20

We've collected your parcel

06/11/23

11:54

Your driver is coming to collect your parcel

06/11/23

00:00

We're expecting your parcel from your sender. We will provide updates here once we receive it

05/11/23

09:49

Your parcel collection has been booked

05/11/23

09:46

Your parcel has arrived at your delivery depot (Collect Plus Store)

Cheers

Panda 👍

[Adri_G]

Hi, PandaJ.
Thanks for taking the time to create this post and for reaching out about this issue, we're sorry to hear the notifications you're receiving regarding your equipment return has caused you additional stress.

We'd be eager to best advise on this, just to put your mind at ease those are automated communications sent when an account/service has it is being disconnected and there's a hub and/TV box(es) requiring return to us.
If you've posted your kit back to us you'll get a confirmation by Yodel once it arrives at our warehouse, then we'll take 14 days to process your return and update our systems and records.
Once this is done, we'll remove the fees relating to equipment non-returns and the notifications will stop.

Please, kindly ignore the automated messages you get and allow the time for us to receive and process the return of your equipment so you know it's been resolved.

You may as well visit our link about returning your equipment here for more info, if you have more questions or concerns let us know and we'll be happy to advise.