I am being constantly asked to return my TV box and hub and despite requesting the returns packaging three times it ever arrives.
I have seen the link to print your own label but would be much happier to return in the Virgin provided packaging.
Anybody out there able to assist/advise as there is clearly a problem with the system that automates the sending out of the packaging.
Thanks for posting on our community forum and sorry to hear about the issue with the returns packaging
I'll drop you a private message now to collect some more information and investigate further so I can have this resolved for you, keep an eye on your inbox for a message from myself.
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