Returns Package Never Arrives

[kandle]

I am being constantly asked to return my TV box and hub and despite requesting the returns packaging three times it ever arrives.

I have seen the link to print your own label but would be much happier to return in the Virgin provided packaging.

Anybody out there able to assist/advise as there is clearly a problem with the system that automates the sending out of the packaging.

Thanks

[Travis_M]

Hi @kandle 

Thanks for posting on our community forum and sorry to hear about the issue with the returns packaging

I'll drop you a private message now to collect some more information and investigate further so I can have this resolved for you, keep an eye on your inbox for a message from myself.

Regards