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Karl72
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On our wavelength
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Returning faulty kit

Hi,i have received a text saying my old router that has been replace last month is getting collected tomorrow,how do i package it as ive only got the box that my new router came in? No labels or anything to put on returned item?

 

Any help please

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Katie_WT
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Re: Returning faulty kit

Hi there @Karl72

 

Welcome back to our Community 🙂 

 

If your equipment is being collected then it can just be placed into the box the new equipment came in; the technician will be able to log it on their system to advise who is returning what equipment 🙂 

 

If you need to return it via post for any reason, you can order equipment return packages online

 

Cheers

Katie - Forum Team


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