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Returning equipment

I cancelled Virgin last week and I am moving home on Friday. I was told I would be sent packaging to return my equipment but haven't received anything. I will not have access to this property after Saturday so would like to know when I can expect to receive the packaging so the equipment can be returned.

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Very Insightful Person
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Message 2 of 3
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Re: Returning equipment

Hi Chrisash,

Best of luck with the home move.

Have you checked <<< This link >>>  to make sure your equipment needs returning?

If the kit doesn't need returning there's also a link on the same page detailing local recycling points.

Returns packaging is usually sent out 10 days after the cancellation completes.

You can also request returns packaging using <<< this link >>>   That link also allows you to specify a different address for the packaging to be sent to, so you could take the equipment with you and return it from your new home.



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Forum Team
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Message 3 of 3
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Re: Returning equipment

Hi @Chrisash


Welcome back to our Community Help Forum 🙂 Sorry to hear you are leaving us.


Thank you for making this post regarding your returns packaging, just to confirm: you can expect to receive the returns packaging around 10 days after your cancellation has been completed.


Have you taken a look at to try ordering the returns equipment to arrive at your new address?


Good luck with your move!


Best wishes,



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