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Returning equipment

Hello,

We're moving out of the UK in the next few days, have left things too late, and won't receive a pre-paid box in time to return the necessary TV equipment.

Would it be fine for us to send the equipment to the following address (with tracking and signature) via the Post Office? Is there any additional information we should include alongside the shipment (e.g. account number)?

Virgin Media
15-23 Claudius Way
WELLINGBOROUGH
NN8 2DH

Thanks very much.

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Re: Returning equipment

Hi there VMParcelReturn

What I can do is arrange for a returns label to be emailed to you

Or you can return the equipment to a local store 

Either way I will need to send you a private message to gain account access 

Just check the purple envelope top right of your screen 

Gareth_L

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Re: Returning equipment

Cheers Chris 

What I will do is arrange for a returns label to be emailed to the address you used to join the forums

This will be with you in the next 24 hours max 

Just print it off and send it back to us 

Then all you need to do is concentrate on having a safe journey 

Gareth_L

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Re: Returning equipment

Great, thanks very much! Much appreciated.

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Re: Returning equipment

Hi Gareth,

I have this same exact issue.  Can you kindly email me a return label and I will box the kit and drop it at the nearest collect point location. 

Look forward to your prompt feedback please. 

Thanks,

SMH

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Re: Returning equipment

Hi Gareth,

I received the letter and pack from you which was great and super helpful. However, in the stress of moving I seem to have lost the letter with the label. I still have the bag and bubble wrap just the label is missing.

Could you send me a new label via email as well so I can return everything as quickly as I can? 

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Re: Returning equipment

Hello leonix

Moving house is one of the most stressful things ever

Hope you have settled okay now though 

I still have the details from the last conversation we had and have arranged for a returns label to be emailed. 

Can you please let me know once you have received this 

Gareth_L